Shipping policy

Shipping Policy

Thank you for shopping with Zodiac Cafe. We want your order to reach you safely and as smoothly as possible.

Order Processing

All of our products are made to order. Once your order is placed, it is sent to our production partner for printing, quality checking, and preparation for shipment.

Most orders are prepared within 2–5 business days. During busy periods, holidays, or high-volume launches, processing may take slightly longer.

Shipping & Delivery

Once your order has been produced, delivery times will depend on your location and the shipping method available at checkout.

Estimated delivery times:

United States: 3–7 business days after production
Canada: 5–10 business days after production
International: 7–20 business days after production

These are estimated delivery times and are not guaranteed. Carrier delays, customs processing, weather, holidays, or other circumstances outside our control may affect delivery.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order quantity, and available shipping method.

Order Tracking

When tracking is available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please allow some time for the carrier to update the tracking information after shipment.

Incorrect Shipping Address

Please make sure your shipping information is correct before placing your order.

If you notice an incorrect address after ordering, contact us as soon as possible. Once an order has entered production or has been shipped, we may not be able to change the delivery address.

Zodiac Cafe is not responsible for orders delivered to an incorrect address provided during checkout.

Lost or Delayed Packages

If your tracking shows an unusual delay or your package has not arrived within the expected delivery window, please contact us and we will help you review the shipment.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and provide clear photos of the product and packaging.

We will review the issue and work with you to find an appropriate solution.

International Orders

International customers may be responsible for customs duties, import taxes, or other fees charged by their country. These charges are not included in the product or shipping price unless specifically stated at checkout.